Job Description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
• Keep the Safety & Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
• Oversee the work of all employees and ensure that areas are being properly patrolled.
• Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
• Operate and monitor control panels, alarms and related security equipment.
• Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.

Qualifications

Graduate / Diploma or any other equivalent qualification

Additional Information

Minimum of 3-4 years of Experience in International Chain Luxury Hotels with 1-2 years of Experience in same designation

Accor