Job Description

Roles and Responsibility
Strategy
Targeted Improvements

• Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business

• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Maintain a good working relationship with the various Business Units, Finance, Risk, Technology and Operations community
• Identify common error patterns and provide feedback to the value chain. Adhere to first time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and rationalization of checks performed
• Undertake ad-hoc duties and when delegated by Line Manager

For Grade 8A & 7 - in addition to all the above

• Perform periodic training/refresher session for the team
• Demonstrate ability to train new staff and bring them up to speed in the process successfully.
• Demonstrate ability to work within timelines with regards to process deliverables to stakeholders (in country CRC, auditors, OR team etc)

Processes

• To provide high quality Documentation support.
• To ensure error free work with no operating losses
• Ensure Individual Productivity targets are met / surpassed
• Ensure high quality BCA review being done.
• Accurate Checking of Credit Approval Authority in Approval Memos, if warranted
• Accurate Verification of Signature in documents received from external sources
• Ensure accurate submission of BFL and standard documentation.
• Ensure that the documents obtained are accurate, valid and legally enforceable
• Ensure that the updates in CMS, especially View Securities, are done accurately as per the terms of the BCA or the contents of the documents received
• Issue SCC / DDN in accordance with Policies & Guidelines, without violation of Credit approval terms.
• Authorized to issue PSCC/SCC /DDN for All Category facilities for unlimited amount (including Category 1 limit above USD200m)
• Discharge of Custodial Functions as per Group Standards.
• Discharge Key Holders Responsibilities as per Group Policies
• Lodge / Retrieve documents as per the relevant Guidelines.
• Monitor / Diarize / Generate Reports as per the agreed terms with in-country.
• Any other Documentation Activity assigned by Line Manager.
• Accurate Updating of Control Sheets
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• Ensure backup staff is identified and trained
• To adhere to the agreed CST plans and approach
• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• To actively participate in BCP/DR and any other UAT

For Grade 8A & 7 - in addition to all the above

• Ensure Individual Productivity targets are met / surpassed
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure proper training (OJT) is given to team members whenever required.
• Ensure backup staff is identified and trained
• Demonstrate ability to plan days' work among team members and ensure execution of the plan
• Act as a back-up for line manager whenever required

People and Talent

• Provide effective orientation /guidance to new Joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
• Develop and implement a personal learning plan with team manager to attain necessary competencies
• Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

For Grade 7 - in addition to all the above

• Demonstrate ability to identify thematic issues and be able to perform checks periodically and also be able to remediate them in a timely manner
• Demonstrate ability to bring out identified issues to management for orderly closure along with remediation plan and preventive actions.
• Timely socialisation of regulatory changes in the process and ensure such changes are understood by the team thoroughly
• Take active part external audit and ensure audit deliverables are provided in a timely manner.

Governance

• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to manager

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Valued Behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank's Conduct Principles: Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Integrated Middle Office (IMO) representatives in Group
• In-country Integrated Middle Office
• Credit Documentation Unit
• Unit Operational Risk Manager
• Front Office (RMs, CMs, CCMs)
• Account Opening Teams
• Other Operation Teams
• Lending Documentation Unit
• Governance Team

Other Responsibilities

• Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA
• Actively participate in automation Initiatives
• Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
• Completion of all Group Mandatory e-learnings within stipulated deadlines
• Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• Preferably Commerce Graduate / Postgraduate
• For Grade 8B: 3 years of relevant work experience in the following areas:
• For Grade 8A: 3-5 years of relevant work experience in the following areas:
• For Grade 7: More than 5 years of relevant work experience in the following areas:
• Advanced Product & process knowledge (knowledge in terms of customers, products and transactions)
• Core Risk awareness
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
• Core communication.

Role Specific Technical Competencies

• Operational Functions
• Process Management
• Time / Resource Management
• Operational Risk
• Accuracy and Attention to Detail
• Understanding Customer Needs
• Effective Communications
• Problem Management Process
• Interpersonal Relationships
• Managing Change Introductory
• Budget Management
• Manage People
• Data Analysis
• Strategy Formulation & Implementation
• Manage Projects NA
• NWOW

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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