Job Description

About US

Cosmos Sports World LLP is a prominent provider of sports goods, including equipment, accessories, apparel, and footwear, serving a diverse range of sports customers from individuals to institutions and clubs. With a strong presence for 22 years in the industry, our establishment in Kozhikode is also an authorised retailer of renowned brands like Adidas, Nike, Yonex, Ashaway. We are dedicated to expanding our business scope, from manufacturing to offering sports infrastructure facilities through our well-equipped research and development wing.

Key Responsibilities

:

1. Team Leadership & Floor Supervision

? Lead by example on the sales floor by delivering exceptional customer service and product knowledge.

? Assign daily tasks, monitor performance, and ensure team accountability for achieving store targets.

? Conduct team briefings to communicate sales goals, product updates, and operational priorities.

? Support onboarding and training of new staff; mentor team members for growth and development.

? Promote an inclusive and collaborative team environment, emphasizing Diversity and equal contribution.

2. Sales & Performance Execution

? Drive individual and team sales to achieve store goals across:

o Turnover (Revenue) o Quantity of Units Sold (Qty) o Margin % (Profitability)

o ABQ (Average Bill Quantity)

o ABV (Average Bill Value)

o ASP (Average Selling Price)

? Monitor sales trends and provide real-time coaching to improve conversion rates and upselling.

3. Customer Experience & Satisfaction

? Ensure every customer receives attentive, knowledgeable, and personalized service.

? Resolve customer complaints effectively and escalate to the Store Manager if needed.

? Maintain and improve CSAT scores: o Offline (In-store service experience) o Online (Digital feedback, reviews, or service inquiries)

? Implement strategies to retain customers and enhance loyalty.

4. Inventory Management & Stock Handling

? Oversee proper handling of stock including receiving, tagging, and displaying.

? Ensure regular product rotation to maintain Stock Rotation Ratio and reduce aging inventory.

? Work with inventory team to minimize Shrinkage and support in quarterly stock audits.

? Maintain product availability on the floor and communicate stock replenishment needs.

5. Visual Merchandising & Store Maintenance

? Maintain high standards of visual merchandising and ensure displays align with brand and seasonal themes.

? Support in refreshing product arrangements regularly to highlight key products and promotions.

6. Community Engagement & Local Outreach

? Support the store's community engagement efforts through:

o Growing the Number of Community Members connected to the store.

o Establishing partnerships with local Schools and sports organizations.

? Represent the brand during local events, pop-ups, or outreach activities.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

What is your joining availability in number of DAYS if considered for the role?
Experience:

Retail sales: 1 year (Preferred)
Work Location: In person