Job Description

Team Leader -- Sales & Operations | Datastraw Technologies

Location:

Ghatkopar West, Mumbai (Hybrid: 5 days in-office, 1 day WFH)

Work Schedule:

6 days a week (rotational shift)

Compensation:

?25,000-?27,000 fixed per month + performance incentives

About Datastraw

At Datastraw, we act as a growth engine for startups and fast-growing companies around the world. We combine human expertise with AI-driven processes to help brands streamline sales, customer engagement, and backend operations -- all while keeping people and performance at the heart of what we do.

About the Role

We're looking for a

dynamic, people-first Team Leader

to manage multiple sales and support processes across clients. You'll be leading a team of 20+ members across 5-6 processes, ensuring daily targets are met, motivation stays high, and quality remains consistent. This is a role for someone who thrives in fast-paced environments, loves coaching teams, and takes pride in seeing people and processes grow under their leadership.

What You'll Do

Lead, motivate, and guide a team of 20+ sales and support executives across multiple client processes. Track daily, weekly, and monthly targets -- analyze team performance, identify top performers and areas for improvement. Drive accountability while maintaining a positive, growth-oriented culture. Manage all client-related communication, including performance reviews, updates, and escalations. Handle attrition management, training, and upskilling for both new and existing team members. Resolve day-to-day operational challenges and team grievances with empathy and efficiency. Ensure all processes are running smoothly and in line with client KPIs and expectations.

Who You Are

A strong people manager who can lead with empathy and clarity. 2-3 years of experience managing sales, customer success, or operations teams (BPO/Startup experience preferred). Data-driven and proactive -- you love analyzing performance and making improvements. Excellent communication and client-handling skills. Comfortable working in rotational shifts and a 6-day workweek.

Why Join Datastraw?

Work with early-stage startups. Get hands-on experience across multiple industries and growth processes. Opportunity to grow fast -- both personally and professionally. Fixed pay + performance incentives + leadership exposure in a growing company.

How to Apply:

Send your resume and a short note on why you'd make a great Team Leader at Datastraw to

chandni@datastraw.in

with the subject line: Application - Team Leader (Sales & Operations)

Job Types: Full-time, Permanent

Pay: Up to ₹27,000.00 per month

Benefits:

Paid sick time Paid time off
Application Question(s):

The role requires 6 days of work a week, with rotational shifts, and 5 days working from the office in Ghatkopar West. Are you comfortable with this arrangement? Do you have your own working laptop and stable internet connection to support day-to-day operations? How many people have you managed in your previous role(s)? Have you led or been part of a sales or outbound calling team before? If yes, please describe your responsibilities. Why do you think you'd be a great fit for this role at Datastraw? (Please answer in 3-5 sentences.)
Work Location: In person