Job Description

An IVF Call Centre Sales Team Leader manages agents, drives sales of fertility treatments, handles patient inquiries (counseling, appointments, follow-ups), monitors calls for quality, meets targets, and provides training, requiring empathy, strong communication, CRM skills, and often experience in IVF/medical sales to convert leads into patients for successful treatment journeys. Key Responsibilities

Team Leadership:

Recruit, train, coach, and motivate tele-calling agents to meet performance goals.

Sales & Target Achievement:

Develop and implement strategies to generate leads, convert calls into appointments, and ensure profitability.

Patient Management:

Oversee follow-ups, address patient concerns, provide emotional support, and ensure understanding of the IVF process.

Operational Oversight:

Manage daily call centre operations, monitor call quality, handle escalations, and run reports.

Data & Systems:

Ensure accurate data entry in CRM and effective use of call centre technology.

Strategy:

Collaborate with management to improve service quality and adapt sales techniques.
Essential Skills & Qualifications

Experience:

Proven experience in sales, call centre leadership, and ideally within the IVF, fertility, or medical industry.

Communication:

Excellent verbal, interpersonal, and counseling skills.

Technical:

Proficiency with CRM systems and call centre software.

Personal:

Dynamic, confident, empathetic, and a strong problem-solver.
What Makes it Specific to IVF?

Focus on Counseling:

Agents need deep knowledge of IVF procedures and the ability to offer empathy and support to patients during a sensitive time. Patient Journey Focus:The role involves guiding patients from initial inquiry through registration and ongoing treatment, emphasizing trust and continuity. Specialized Knowledge:Understanding of the IVF treatment lifecycle (ovarian stimulation, egg retrieval, embryo transfer) is often required for effective counseling and conversion, notes this job description
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule Provident Fund
Work Location: In person