The Tele sales Team Leader is responsible for supervising and motivating a team of tele sales representatives to achieve sales targets, deliver high-quality customer interactions, and maintain operational efficiency. This role involves performance management, coaching, monitoring sales activities, and implementing strategies to improve conversion rates and customer satisfaction.Key Responsibilities:- Lead, coach, and support telesales agents to meet performance goals.- Monitor call quality, productivity, and adherence to sales scripts.- Track sales metrics and prepare performance reports.- Provide training, feedback, and performance evaluations.- Handle escalated calls and support agents with complex sales situations.- Ensure compliance with company policies and customer service standards.- Foster a positive, motivated, and results-driven team environment.Requirements:- Previous experience in telesales or call center leadership.- Strong communication, coaching, and problem-solving skills.- Ability to analyze data and improve team performance.- Familiarity with CRM/call center software.- Target-driven and able to work under pressure. (ref:updazz.com)
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.