Job Description

Overview / Responsibilities:

Wood is currently recruiting for a TL in Reward & T&L process with extensive experience in managing stakehlders as well as team members.

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  The prime responsibility of the Team Lead is to lead and manage service delivery for any one of GSS functions (ELC / Rewards / Resourcing / T&L or Reporting)
• Build and leverage relationships with stakeholders and process partners (Recruitment, P&O BP’s, Payroll, Timewriting)
• Assess workload (daily, weekly, monthly) to effective plan for workforce requirements
• Understand client priorities and problems & help translate actions for the team

• Lead Customer calls with the stakeholders to address critical issues and ensure governance, and report to SDL and Head - operational excellence

• Understand and effectively manage the team's governance and performance

• Manage operational reports (weekly / monthly) as per agreed SLA’s

• Lead transitions and additional projects in alignment with Target operating Model

• Support complex or escalated matters and monitor workload of team across multiple locations.
• Ensure accuracy and customer satisfaction metrics are being managed successfully
• Use innovation to identify opportunities to optimize processes, decrease costs and increase stakeholders and process partners value
• Drive process improvements and best practices to optimize processes and systems

• Set and monitors direction, goals, and expectations for direct reports

• Coach and mentor team for achieving career aspirations / succession planning

• Leads and drive participation on employee engagement initiatives

• Manage Internal audits for their respective functions with minimal noise

Skills / Qualifications: Qualifications:

• MBA in HR Degree or relevant qualification is ideal, but not essential.
• Guidance please – English qualification to achieve candidates with a high degree of written/spoken English.
• Strong skills in Excel and Word.

Knowledge, skills, and experience:

• Requires 7-10 years of work experience in HR functions

• Knowledge of HRIS tools (Oracle, SAP preferred), case management tools and exposure to a shared services / BPO / captive environment
• Possess initiative & drive, with strong desire to continuously improve process and deliver within agreed objective/ Service Level.
• Ensure efficiency of service centre operations, technology and transaction processes.
• Establish standards and procedures for handling customers queries, transactions, and administration of human resource programs.

Personal attributes:

• Promote and support a positive and inclusive team environment where respect for the individual is valued
• Highly organized, pragmatic, and reliable, with a high degree of accuracy through attention to detail.
• Excellent oral and written communication skills in English, ability to interface with senior leadership with confidence and clarity.
• Strong interpersonal skills, ability to work independently and collaboratively.

Proactive, persists to completion, especially when faced with overwhelming odds and setbacks. Flexible outlook, adaptable to changing priorities and comfortable managing workload and deadline pressures Company Overview:
Wood is a global leader in engineering and consultancy across energy and the built environment, helping to unlock solutions to some of the world’s most critical challenges. We provide consulting, projects and operations solutions in more than 60 countries, employing around 40,000 people. www.woodplc.com Diversity Statement:
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.