Job Description

Hiring - Team Lead Operations ____(Expertise on Advance Excel & Team Handling)

HR Team - 9354117458

Location - Netaji Subhash Place, Near Metro Station

Experience - 4 Years

Salary - 30k to 35k (Monthly)

Mode - Full Time (Work from Office)

Working Days - 5 Days (Saturday & Sunday Fixed off, Except Last Saturday of the Month)

Time - 9:20 am to 6:30 pm

:-

? Handling training and feedback to team members as per the needs of the project, daily Analysis of reports to the Clients and reporting managers

? Reviewing client instructions and create the quality check methods and parameters

? Oversee the planning, execution, and delivery of data and research projects within specified timelines.

? Implement project management best practices to optimize workflows and maximize efficiency.

? Manage Client's SLA's work for the improvement of the Team

? Ensure ongoing compliance with quality and industry regulatory requirements

? Conduct Live sampling, training, Monitoring & Assessing Processes

? Quality Monitoring - Evaluate Agent Performance

? Process Enhancement through Performance Assessment

? Standards of Quality and Compliance

? Error correction using root cause analysis

? Define measurements for quality

? Criteria for Evaluation Process for Evaluation Coaching and feedback

? Monitoring Performance for Ongoing Improvement

Interested candidates can apply on the same.

Regards

Team HR

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Food provided Paid sick time
Education:

Bachelor's (Required)
Experience:

Operations management: 4 years (Required) Advance Excel: 3 years (Required)
Work Location: In person