Job Description

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.

We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.

Job Responsibility -

Manage the day-to-day planning, execution of plans and operations of the team. Ensure team members deliver on his/her Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPI) targets. Work closely with the team of associates, motivating and coaching them towards success, and ensuring Quantanite values are embedded into their regular work. Ensure team members are adhering to the company policies, procedures and compliances. Ensure training and development plans are maintained for all team members. Manage the fair and consistent application of Quantanite performance management and disciplinary measures, as necessary with appropriate documentation. Lead and inspire the team to deliver excellent levels of individual/team performance and client satisfaction. Support the Operations Manager(s) to highlight operational risks and areas for improvement. Escalate any appropriate difficulties to senior management upon exhausting proper escalation channels. Ensure that information security guidelines are followed for all assigned accounts.

Candidate Qualifications -

Educational Background

Graduate from any recognized University/Institute Academic major from any discipline

Work Experience

2-3 years of relevant professional experience

Functional Skills

Strong presentation skills In-depth job and process knowledge Results-oriented with a strong quality focus

Cognitive & Technical Skills

Proficiency in spreadsheets and Microsoft Excel Ability to conduct Monthly Business Reviews (MBR) and Weekly Business Reviews (WBR) Experience in client onboarding

Behavioral Competencies

Effective problem-solving abilities Strong decision-making skills Coaching and mentoring capabilities People management skills Demonstrates empathy in interpersonal interactions Ability to drive process innovation

English Language Proficiency

Listening:

Advanced

Reading:

Advanced

Writing:

Advanced

Speaking:

Advanced

What We Offer -

Work Mode:

On-site

Development:

Training and mentorship opportunities].

Culture:

Inclusive, collaborative, and people-first

Perks/Benefits:

Provident Fund & Medical Insurance
Job Type: Full-time

Pay: ₹19,000.00 - ₹27,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Mention your total work experience Are you an immediate joinee? How proficient are you in English? Do you have basic computer skills? Please mention below Mention your years of experience in using Microsoft Excel Have you conducted Monthly Business Reviews (MBR) and Weekly Business Reviews (WBR) Mention your Current CTC Mention your Expected CTC Are you comfortable travelling to Thane on a daily basis?
Work Location: In person

Expected Start Date: 03/12/2025