Job Description

Position : Team Leader - US Health Care RCM Process Day ShiftLocation : NungambakkamJD :Job descriptionMin eligibility criteria :

• Must possess leadership skills
• Must be comfortable to work either from Mahape or Belapur location in Navi Mumbai (both are currently operational )
• Qualification: Graduate from any stream.
• CTC upto 6.5Lac We can offer max net upto 50k + incentives.
• Shift timing (6pm to3am) - Weekend fixed off
• Absconded from Infinx are not eligible to reapply.
• Expectation should be reasonable not exceeding 30% hike.
• Immediate joiner

Skills Required:

• Min 4 years of revenue cycle service delivery management experience (AR Process)
• Should be currently designated as TC/TL/SME in team handling role
• Should have handled a team of 20-30 team members for multiple clients
• Good knowledge on KPI metrics, low cash analysis, Inventory analysis, attrition management etc
• Client communication includes both Verbal and Email
• Excellent written & verbal communication skills
• Good knowledge of Microsoft tools such as Excel, Word, Power-point etc

:

• Responsible for Strategizing and Allocating Inventory and supervising the team to work on assigned Allocation
• Monitor Team's production and SLA delivery
• Keep a record of client KPIs and team's performance against the KPIs
• Responsible for handling multiple clients
• Communicating with client & taking feedback from clients and formulating Strategies to meet the client's specific needs and expectations
• Responsible for preparing Weekly Business Review presentations
• Monitor the Issues/Escalation raised by the client and review/discuss each issue prior to being replied to the customer
• Manage and handle effectively escalations raised by the clients
• Provide subject matter expertise on Accounts Receivable processes
• Provide mentorship, training, and coaching to the team
• Adhere to organizational policies and procedures
• Lead by example by demonstrating the highest standards of ethical behavior
• Work with quality team to identify, recommend and implement process improvement

RoleTeam Leader
Industry TypeBPO / Call Centre
Functional AreaCustomer Success, Service & Operations
Employment TypeFull Time, Permanent
Role CategoryOperationsJob Types: Full-time, Regular / PermanentSchedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• Nungambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team Leader: 3 years (Preferred)

Speak with the employer
+91 9361909184