Team Leader
Year Mumbai, Maharashtra, India
Job Description
Team Leader - Collections Telecalling
Mumbai, Maharashtra, IndiaDepartment
Collections
Job posted on
Aug 25, 2022
Employee Type
Employee
Experience range
5 years - 10 years
- To ensure the target assigned to the unit are met on a monthly basis
To track & monitor the efficiency & productivity of each tele-caller
To publish daily tracker on – Caller wise call monitoring, efficiency & achievement
To generate & publish dialer-based reports & dashboards
To explore various dialers, CRMs operating in the markets
To evaluate and automate various reports related to the tele-calling unit
To strategize & implement various strategies & run campaigns accordingly
To develop different campaigns & run projects as and when required
To monitor & track the strategies implemented – success rate
To coordinate with the branches on PTPs, Pickups on a daily basis
To prepare PPTs & reports for the senior management on a monthly basis
To train the tele-calling unit on a monthly basis
Initiate various incentives schemes for better productivity & efficiencies
To manage capacity plans for the unit as per the budget and ensuring the Collection Code Of Conduct adherence from the unit.
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Job Detail
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Job IdJD2874512
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear