Job Description

Opportunity


APM Terminals
Maersk is a global leader in integrated logistics and has been redefining the logistics landscape for over a century. Through innovation and transformation, we continuously raise the bar for efficiency, sustainability, and customer excellence.

We are looking to hire a

Team Lead

, a people leader who will ensure seamless service delivery while nurturing talent and driving operational excellence. This role is pivotal in shaping the customer journey post-onboarding, while also managing and developing a team of Customer Experience professionals.

Key Responsibilities:

As part of the Customer Experience vertical, the role entails managing end-to-end service activities post-customer onboarding, including but not limited to:

Customer channel and case management Customer onboarding and relationship management Contract and dispute resolution Documentation and file management post-booking System updates and operational finance handling Proactive exception management and query resolution support


This is a management role responsible for leading a team with full people responsibilities:

Overseeing the employee lifecycle: hiring, performance management, development, and engagement Setting direction for team objectives and ensuring alignment with business goals Coaching, mentoring, and enabling continuous growth for team members Driving task prioritization, quality, and service KPIs

What We Are Looking For:

Bachelor's/Master's Degree with 7-12 years of relevant experience, including people management experience Strong domain knowledge in customer service operations and logistics (preferred) Proven ability to manage cross-functional tasks and deliver under pressure Capable of working independently while knowing when to seek guidance for complex issues People management experience would be preferred Excellent interpersonal, stakeholder management, and communication skills Fluent in English (written and spoken)


This role is ideal for a collaborative and structured leader who thrives in a dynamic, high-performance environment and is passionate about delivering an exceptional customer experience while enabling team success.


Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.