Job Description

Prime Function:

• Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
• Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
• Ensure to attend to guest complaints, requests or inquiries regarding the services.
• Any matter which may affect the interests should be brought to the attention of the Management.

• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata to ensure maximum cooperation, productivity, morale and guest service.
• Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Assist the Director of F&B to prepare and submit in the required format all information necessary for budgeting timeously and accurately.

• Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
• Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
• Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
• Ensure on a daily basis that all the amenities are properly arranged prior to service.
• Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
• Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
• Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.