Team Leader
Job Description
Must have excellent product knowledge
? Should have the maturity and experience to manage his/her team members and
serve as a strong second line
? Should have the required expertise and analytical skills to provide strategic process
improvement inputs - (operational excellence)
? Ownership on Quality performance of delivery
? Should be open to work 24/7
? Attrition & Absenteeism management & ownership for control
? To own, drive and develop the team members for being effective in their role
? Need to work towards enhancing the customer experience and overall service
delivery
? Meeting client expectation and process metricEXP : Overall 5 Year & TL 2 Years Min (Voice Process)
EXP : Overall 3 Year & TL 2 Years Min (NV Process)Job Type: Full-timeSalary: ?35,000.00 - ?41,000.00 per monthJadwal:
- Evening shift
- Night shift
- Rotational shift
- US shift
Fully vaccinatedExperience:
- BPO: 5 years (Preferred)
- TL: 2 years (Preferred)
- English (Preferred)
+91 7009629771
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Job Detail
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Job IdJD2857538
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear