Job Description

About Us

The Role

This is relevant for India only. 9-11 years of experience.



Purpose and position in organisation



The Team Leader will provide line management and leadership for a small team of X Recruiters. The leadership element of the Team Leader role will be proportionate to the size of their team. They are expected to spend approximately 50% of their time on team leadership and 50% on recruitment delivery.



As a line manager, the Team Leader will support the team to meet their relevant targets, KPIs and quality thresholds to drive value for the client and for AMS.



The Team Leader will also deliver excellent recruitment services to the client, managing the end-to-end recruitment process in line with agreed service levels.



People Manager - Yes



Band - 3 - Principal



Performance Outcomes/Accountabilities



Leadership



100% of direct reports' development plans uploaded to Workday by Q2.

Achieve 75% improvement in eNPS/EVM or equivalent engagement metric. Specific targets will be set by accounts

<5% voluntary attrition among direct reports. (target may vary based on local nuances)

Full compliance with all relevant legislation

Recruitment Delivery



Achieve 50 hires per month on average when following a volume workflow

100% compliance against client SLAs/KPIs X liabilities for failed SLAs/ KPIs where applicable and measurable for the client

Achieve/exceed monthly hiring/productivity target



Stakeholder Relationships



Maintain or achieve 80% improvement on average annual Client CSAT score

Maintain or achieve 80% improvement on average annual Candidate CSAT score



Technology and Compliance



100% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual



Key Responsibilities



Leadership



Support recruiters to ensure they are meeting relevant targets, including acting as a point of escalation for challenges raised during the recruitment process

Provide oversight of requisitions managed by recruiters as guardians of quality and experience

Mentor recruiters to deliver recruitment services and drive hiring manager relationships

Provide pastoral care, training guidance, including supporting recruiters with their own career paths

Maintain regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.



Recruitment Delivery



Ensure the recruitment service is delivered in line with contractual obligations and client service level agreements.

Lead vacancy consultation discussions in partnership with the Sourcer to agree to recruitment plans with hiring managers and document outcomes of the intake meeting

Collaborate with Sourcing team to ensure the delivery of high-quality candidate shortlists through timely feedback and review discussions. Jointly review the shortlist with the hiring manager

Support the hiring manager with hiring decisions and guide them in determining an appropriate offer

Manage the offer process and close the candidate - broker the offer with the chosen candidate, manage objections/negotiations and support the candidate during their notice period



Client Stakeholder Relationships



Create and maintain trusted partner relationships with Senior hiring managers/stakeholders. Become a trusted advisor through providing counsel, advising through insight and SME knowledge on the recruitment process and ensuring that timelines are correctly identified and met

Lead discussion on attraction strategies to correctly identify approach based on market and hiring demands

Make recommendations for best fit and skills profile

Key Accountabilities

Skills & Experience

Other

Details

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Reference

AMS24889


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Closing

22/08/2025


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Location

India, Bengaluru


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Schedule

Full Time


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Business area

Recruitment


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Sector

Investment Banking


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Employment Type

Permanent