Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
Yes
Posted Date
18-Apr-2025
Job ID
8077
Description and Requirements

Position Title, Responsibility Level
Tl/AM- IT Network
Function
IT
Reports to
Service Delivery Leader/SM
Permanent/ Temporary
Permanent
Span of Control
4-5 Vendor resources
Location
Jaipur
Basic Function

• Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
• Responsible for Operations, Incident and Problem Management for Network Domain
• This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
• Works with vendors and network operation team in the identification and resolution of complex network and voice problems
• Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA's
• Hands on experience required on:

Network (Cisco):
xc2xb7 Hardware -
o C9410/C9300/C6500/C4500 series switches
o C8200/ISR 4451/ASR 1001 series routers
o Copper & fiber modules/cards
o Meraki & Cisco Access Point C4800/C3800/MR56/9166
xc2xb7 Software -
o Good exposure on Routing and switching concepts:
xc2xa7 Routing - BGP, EIGPR, MPLS, static, policy-based routing
xc2xa7 Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring
xc2xa7 Network/Protocol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS
xc2xb7 Monitoring Tool and Dashboard -
o SolarWinds and Kiwi Syslog
o Meraki dashboard / DNAC
xc2xb7 Cabling -
o Copper/Fiber
o Standards - E1/T1/DS3/E3/OC3

• Represent IT during Enterprise-wide meetings and in crisis
• L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual's to budget, processing of vendor's monthly invoices, define service level agreements with Business partners
• Create and maintain documentation related to ISO 27001/ISO 2000

Primary Internal Interactions
xc2xb7 Act as a SPOC for all internal & external audit and audit related requirements

• Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc

Primary External Interactions

• Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
• Vendor management, including timely billing to Service Providers

Skills
Technical Skills

• ITIL, CCNP (Routing & Switching) certification, Wireless certification
• Proficiency in MS-Visio, Project, PowerPoint and excel

Process Specific Skills
Soft Skills (Mandatory)

• Excellent verbal and written communication skills (US)
• Understands how BPO operations are run and maintained
• Good negotiation and convincing skills

Soft skills (Desired)
Education Requirements

• B.E/B.Tech or equivalent course in IT

Work Experience Requirements

• 5 years of experience with 3-4 in BPO/ITES environment
• Open for working in shifts aligned with US/India

Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:

• Be the Best
• Succeed Together
• Put Customers First
• Make Things Easier

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplacesxe2x84xa2 for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's . Join us!