Job Description

We Are Hiring: Team Leader - International Voice Process (US Shift)

Location:

Bodakdev, Ahmedabad, Gujarat

Shift:

Fixed Night Shift (Monday to Friday | 7:00 PM - 5:00 AM)

Work Type:

Full-Time | Permanent | On-Site (No Work from Home)

Age Criteria: 20-30 Years

About the Company

We are a growing international BPO based in Ahmedabad, providing voice-based customer support, sales, and process management services to US-based clients. As part of our expansion, we are looking for a motivated and experienced Team Leader to manage performance-driven international voice campaigns.

Position: Team Leader - International Voice Process (Sales/Customer Service)

Key Responsibilities:

Manage and lead a team of 15-20 agents handling international voice campaigns Ensure achievement of team KPIs, including sales, customer satisfaction, and quality standards Conduct coaching, performance reviews, and team huddles regularly Generate and maintain accurate performance reports Collaborate with operations, quality, and training teams to improve overall efficiency Handle escalations and support frontline staff as needed

Candidate Requirements:

Age between

20 to 30 years

Minimum

1 year of experience

as a Team Leader in an international BPO (voice process) Background in

B2C campaigns

such as telecom, utilities, sales, or customer service Strong communication, leadership, and team management skills Proficient in tools like CRM platforms, dialers, and MS Excel Fluent in English (spoken and written) Comfortable working

fixed night shifts

(Monday to Friday) Willing to work

on-site

at our

Ahmedabad (Bodakdev) office

Salary & Benefits:

Salary:

?25,000 - ?30,000 per month (depending on experience)

Incentives:

Attractive performance-based incentives

Benefits:

Health insurance, paid sick leave, leave encashment

Important Notes:

This is a full-time,

on-site

role based in

Bodakdev, Ahmedabad

Fluency in both verbal and Written English is mandatory

Freshers or candidates without relevant TL experience in BPOs will not be considered

No Work-from-Home option available
Ready to grow with a dynamic BPO team, we encourage you to apply. For any clarifications, feel free to reach out before submitting your application.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time
Application Question(s):

Have you read the job description properly and are you okay with the responsibilities, salary, shift timing, and on-site requirement? Which CRM platforms, tools, or software are you proficient in or have previously worked with? Are you fluent in English and comfortable communicating (Voice on call) with US clients? What type of campaigns have you worked on as a Team Leader? What is your last CTC and expected CTC? Are you okay with the mentioned Salary?
Work Location: In person

Speak with the employer

+91 6353209877