has helped several Australians with different types of financial services. We are faster because our clients can quickly get funds and pay them off. We have made the process of approvals simpler and easier even when refinancing comes to play its role. We have built a team of experts with a focus on producing top-notch customer services and strategic home loan suggestions. For your unique requirements, we have years of experience and knowledge to find the right home loan for you.
We have expert finance advisors who can help you with all finance-related matters. They will make everything easy and simple for you to understand the whole process and offer you the relevant information you need to make the right financial decisions. No two customers can have the same requirements, and that's why first we focus on the area of concern so that our experts can provide them with the right advice.
Webiste : https://starbposervices.com/
Website : https://starhl.com.au/
Roles and Responsibilities
Responsible for managing a team of 8 - 10 team members of outbound sales
Managing day to day planning, operational challenges and solving problems of a team of agents.
Fully responsible for meeting and exceeding targets as assigned periodically
Manage and drive sales team target and performance
Should handle the team weekly reviews and encourage team to meet organisational goals
Ensure regular feedback is given to Sales Agents with regards to action plans that have been set.
Responsible for staff retention within the team
Communicates information in a timely, accurate and understood manner to all sales team members
Manage Team to deliver on Call Quality, Call productivity and Sales as per the defined benchmarks.
Training and development of staff
Desired Candidate Profile
Minimum 3 years of Team Leader experience in Outbound Sales process contact centre
Managing a team of 6 to 10 agents
Well versed in spoken and written English
Good knowledge of Cross sell/ Lead generations/ Opportunity conversions.
Should be from Sales background handling financial products (loans, Insurance etc.)
Intermediate to advance level skills in Microsoft Office i.e. Word, EXCEL, Powerpoint, MS Outlook etc.
Have prior financial experience in the banking industry.
Excellent Communications and presentation skills, both verbal and Non-Verbal.
Analytical and problem-solving ability
Perks and Benefits
We offer paid ongoing training in credit, and the opportunity to build a career in finance.
The BPO industry is a very supportive and flexible team environment.
Attractive salary package
Unlimited Incentives Potential
Early Morning Shift
5 Days working (Monday to Friday)
2 Saturdays & all Sundays Fixed off
Job Type: Full-time
Pay: From ?45,000.00 per month
Benefits:
Paid time off
Experience:
total work: 3 years (Required)
Language:
English (Required)
Shift availability:
Day Shift (Required)
Willingness to travel:
100% (Preferred)
Work Location: In person
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