to manage a team of insurance executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This role requires hands-on knowledge of insurance processes and strong leadership skills to manage team performance and drive operational excellence.
Key Responsibilities:
Supervise and guide a team of insurance executives in areas such as policy processing, claims handling, customer service, or renewals.
Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.
Allocate tasks effectively and monitor team workload and performance.
Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.
Handle escalated customer issues and provide resolution in a timely and professional manner.
Ensure adherence to regulatory guidelines, internal SOPs, and compliance standards.
Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.
Generate daily/weekly/monthly reports for management on team performance, process metrics, and improvement areas.
Assist in process audits and drive quality initiatives across the team.
Contribute to training new team members and support continuous learning for the team.
Qualifications and Experience:
Graduate in any discipline (Bachelor's in Insurance, Finance, or related field preferred).
3-5 years of experience in the insurance industry, with at least 1-2 years in a team handling or supervisory role.
Strong knowledge of insurance products and operations (life, health, or general insurance).
Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).
Excellent communication, interpersonal, and problem-solving skills.
Ability to lead, motivate, and manage a team in a target-driven environment.
Preferred Skills:
Knowledge of IRDAI guidelines and compliance standards.
Experience in handling customer escalations and quality audits.
Ability to analyze data and use insights for process improvement.
Why Join Us?
Work with a customer-centric insurance organization with strong values and vision.
Growth-oriented role with opportunities for career advancement.
Supportive leadership and team culture focused on development and performance.
Job Type: Full-time
Pay: ₹15,100.00 - ₹35,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.