Team Leader - Domestic Voice Process (Insurance Customer Support)
Location:
Kochi
Qualification:
Graduation (Mandatory)
Experience:
Minimum 6 months as a Team Leader in voice process
Shift:
Rotational
Salary:
?28,000 - ?30,000
Job Responsibilities:
Lead and manage a team of customer support executives.
Ensure team performance, quality, and SLA adherence.
Handle escalations and provide coaching/feedback to agents.
Maintain daily reports and ensure smooth process flow.
Job Types: Full-time, Permanent
Pay: ?28,000.00 - ?29,000.00 per month
Benefits:
Paid time off
Provident Fund
Work Location: In person
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