Job Description

We are seeking a proactive and experienced Team Leader for our Inside Sales team in the E-commerce domain. The ideal candidate will be responsible for leading a team of Inside Sales Executives, driving sales performance, ensuring customer satisfaction and contributing to the company's revenue targets.Key Responsibilities:Team Management:- Lead, mentor and motivate a team of Inside Sales Representatives.- Monitor individual and team performance against KPIs and targets.- Provide coaching and regular feedback to improve team productivity and effectiveness.Sales Operations:- Drive revenue growth through effective lead management, pipeline conversion and customer engagement.- Ensure timely follow-up and closure of leads generated via various channels (inbound, outbound, digital).- Collaborate with the marketing team to align sales strategies with promotional campaigns.Reporting & Analysis:- Track and report on daily, weekly and monthly sales metrics.- Analyze performance data to identify trends, opportunities and areas for improvement.- Prepare presentations and reports for senior management.Process Optimization:- Develop and implement standard operating procedures (SOPs) for sales processes.- Ensure adherence to sales protocols and CRM usage.Recommend and execute process improvements to enhance efficiency.Customer Engagement :- Handle escalated client issues and ensure high customer satisfaction.- Build and maintain strong relationships with key customers and partners.Key Requirements:- Master's degree in Business Administration, Marketing or related field (MBA preferred).- 3 to 5 years of experience in Inside Sales, with at least 1-2 years in a leadership role.- Proven experience in operations management and team leadership.- Strong analytical and problem-solving skills.- Strong understanding of the E-commerce industry and sales lifecycle.- Proficiency in CRM tools (e.g., Salesforce, Zoho, NGUCC).- Excellent communication, negotiation and interpersonal skills.- Ability to work in a fast-paced & target-driven environment.Key Skills & Competencies:- Leadership & Team Management- Sales Strategy & Execution- Performance Monitoring & Reporting- Customer Relationship Management- Problem-solving and Decision-making- Time Management & Organizational SkillsEligibility:- E-commerce experience preferred.- Team handling experience of minimum 3+ years- Should have handled a team of >20 agents (ref:updazz.com)