Job Description

Job Title: Team LeadLocation: NoidaEmail: sipcandidate3@gmail.comWhatsApp: 6358845533Experience: 4-5 years experience in the same field including 1-2 years of team handling.Educational Qualifications: Any Graduate Knowledge of Computers and proficiency in web search is a prerequisite.:Objective: Ensure adherence to client SLA and quality matrices, responsible for mentoring, grooming, and optimal utilization of team resources.Responsibilities: * Auditing:

• Verify the accuracy of information entered by Data Entry Operators.
• Analyze Accounts Receivable, cash flow, and target setting for cash flow.
• Eligibility Verifications (EV) Callers:
• Handle escalated calls contacting Insurance companies/Patients/Hospitals.
• Reporting:
• Generate periodic reports on Revenue recognized for management review.
• Estimate daily workload, plan for the team, and assign tasks to individuals.
• Team Management:
• Manage attrition and ensure quick ramp-up of new team members.
• Conduct regular team meetings to maintain a healthy and motivating environment.
• Provide feedback and arrange appropriate training to optimize team performance.
• Project Planning and Delivery:
• Plan projects to ensure timely delivery and quality standards defined in client SLA.
• Independently interact with client counterparts on day-to-day issues.
• Performance Evaluation:
• Contribute to the performance evaluation of team members.
• Process Improvement:
• Identify process improvement opportunities and provide inputs for automation.
• Interviews:
• Conduct operations round interviews from CSE to Team Coach Position.
• Continuous Learning:
• Stay updated on latest developments in the domain with respect to products and services offered in the field.
• Proactive Issue Resolution:
• Proactively detect potential quality or data issues/ delays in meeting project timelines and take action after discussion with the manager.
• Flexibility:

• Flexible to travel to other office locations to conduct domain trainings as and when required.

Qualifications:

• 4-5 years experience in the same field including 1-2 years of team handling.
• Any Graduate with proficiency in computer skills and web search.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.

If you meet the qualifications and are interested in this opportunity, please apply by sending your resume to sipcandidate3@gmail.com or WhatsApp us at 6358845533. We look forward to having you join our team in Noida!Regards,Soumita

Expertia AI Technologies