Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Title

Team Leader - HR Shared Service



Business unit

HR Shared Services/Service Delivery



Reporting to

Assistant Manager - HR Shared Services



Key stakeholders

America Country HR's



Direct reports

Yes



Duties & responsibilities



Provide leadership and guidance to team members to manage Learning & Development deliverables and flow of day-to-day operations Timeliness, Accuracy & SLA to be achieved regularly Handle escalations from employees, HRs and other stakeholders Responsible for managing stakeholder expectations, including those of senior business leaders & HR Lead team in daily huddles, discuss and continuously improving on key operational metrics Quality Check on the Key/Critical Learning & Development transactions processed by team as defined in the Quality framework Demonstrate high proficiency in Cornerstone - Learning & Development processes and standard operating procedures with ability to resolve complex queries Complete participation in Operational Excellence Initiatives Monitor team performance and work on the low performing employees Accountable for setting team performance expectations, reinforcing goals, providing coaching and feedback on performance Proactively leads team to identify and implement continuous improvement initiatives to streamline information and processes, improve accuracy, and strengthen controls to achieve annual productivity goals Accountable for change management activities within the team for the seamless execution of new initiatives while keeping all stakeholders in HRSS and HR informed of changes prior to implementation Discover training needs and provide coaching. Encourage creativity within team and motivate team members Creating an inspiring team environment with an open communication culture Act as a backup for assistant manager by proactively taking the ownership as and when situation warrants Planning of resources and ensure proper and equitable work allocation Review process documentation by working closely with stakeholders Remain updated on all Client Communications and Changes in the organization and keep the team updated Discuss and devise a 30-60-90 Day action plan with direct reports and track the progress Work on the self-estimation analysis for activities/responsibilities aligned and deliver efficiencies Conflict management - Listen to team members' feedback and resolve any issues or conflict Develop a strategy the team will use to reach its goal Work towards capacity building to ensure there are contingency plans in place for work Recognize high performance and reward accomplishments Effectively lead and develop a shared services team while creating a bench for succession planning

Performance objectives



Excellent teamwork interaction and leadership skills Highly self-motivated, organised and methodical Excellent customer service skills through use of efficient processes and tools Result oriented with the ability to manage competing priorities and multiple stakeholders Good relationship management capabilities Proactive in achieving results and seeking improvements Attention to detail and an ability to work fast paced environment and towards tight deadlines Excellent analytical and decision-making skills Ability to resolve problems and develop/implement innovative solutions to meet business requirements

Key skills



Demonstrated understanding of Learning & Development practices, processes & procedures Demonstrated success in identifying and resolving issues prior to escalation with strong issues management skills Excellent written and verbal communication skills Previous experience in Cornerstone. Knowledge of Workday HR would be an added advantage MS Office Suite skills (Word, Advanced Excel, PowerPoint, Outlook) Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics

Employee specification



Bachelor's/Master's degree in Human Resources or other related field 6-8 years of experience in HR Learning & Development or client services role preferred

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.