Job Description

Prime Function:

• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK/ HK Manager in order to improve departmental standards/productivity and ensures implementation of the same
• Ensures cleanliness and hygiene standards in all areas of the hotel
• Ensures adherence to company and hotel policies by all departmental employees
• Plans the organization of work within the department, including assignments, time schedules and vacations
• Ensures all relevant documentation and records

are updated and complete * Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction

• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.

Work Experience

• Prior relevant experience of 3 - 5 years.
• Ability to drive change and look for operational efficiencies across the network
• Exceptional management and Motivational skills.
• Able to work under pressure and meet deadlines
• Strong leader with the ability to guide, coach, motivate and exhibition.

Benefits

• Opportunity to develop Career.
• A Bienvenue card-offering a special staff rate at our hotels.
• Be part of global community in hospitality industry.