Team Leader
Job Description
Profile: Team Leader
Industry Preferred - Edutech, BPO
Location: Gurgaon
Experience: 2 to 6 years
Responsibilities
? Communicates deadlines and goals to team members
? Audit calls and provide constructive feedback to tele-callers
? Develops strategies to company regulations and performance goals
? Conducts team meetings to update members on best practices and continuing expectations
? Generates and shares comprehensive and detailed reports about team performance, missionrelated objectives, and deadlines
? Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
? Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
? Assists management with hiring processes and new team member training
? Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Essential requirements
? Leadership Skills
? Strong Oral and Written Communication
? Employee Training Experience
? Strong Relationship Building skills
? Customer Service Skills, Knowledge of MS office
? Technically sound to adopt latest software
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Job Detail
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Job IdJD3124272
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear