Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment\'s notice, mastering consistency in an ever-changing world - that\'s what it takes to get there. If that\'s something you want to be apart of, apply today! Job Location : Gurugram Minimum Years of Experience :Minimum1+ years of experience as TL in international campaigns. Job Title : Team Leader PFB Requirements - 1. Minimum 2 yrs of International BPO Experience. 2. Should have on paper the designation ofTeamLeader. 2. Span of control Min 10- 20 (Associates). 3. Operational knowledge - Attrition, Shrinkage, AHT, Transaction monitoring, AML, KYC, PEP, Fraud detection, Quality, Delivery, & SLA. 4. Different LOB Experience - Backend (Banking, Fintech, Financial institution,) 5. Comfortable with 24X7 shifts. 6. Excellent Communication skills. Brief : Operational knowledge - Attrition, Shrinkage Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. Previous experience working on the phone, email, and live chat customer support roles, then that\'s a plus. Must be adept at creating reports of team performance and documenting feedback from clients. Must be able to effectively manage issues that might arise (including HR-related ones) not to mention, being creative in terms of thinking of solutions and acting as the liaison between management and team. Must be able to coach and manage the teammates under his supervision and act as a bridge between the teammates and the other departments. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL .

foundit