The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title: Team Leader - Greeter & Proctor - IELTS Online
Purpose of job:
To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining the excellent Customer experience. This role will be responsible for supervising, planning, and managing functions concerned to greeting and proctoring operations. An important part of the role is to support the operations leadership team in delivering the effective and efficient services.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
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