Job Description

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
• \xef\x82\xb7 Graduate

• Team Leader US -Gurgaon

Education : HSC
Experience : Minimum 1 year of experience as a TL
Process : International (International Process only should apply)
Background : BPO Experience
Shift Window : 24 x 7
Weekoffs : Any 2 days in a week
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 30 days or immediate

• Team management experience
• communication skills- B2 High/C1 Level
• Minimum of 1 years experience within a contact Centre environment as a Team Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

• Education
• \xef\x82\xb7 Graduate