Job Description

Team Management

Manage and drive sales team target and performance Develop the sales team through coaching and training and identifying skills gaps Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed Communicates information in a timely, accurate and understood manner to all sales team members Ensure that all Human Resources policies and procedures are observed Client interaction is most important

Communication and Feedback

Conduct team briefs as scheduled by the work team and inline with the weekly focus agenda set by the Operations Managers. Ensure regular feedback is given to Sales Agents with regards to action plans that have been set Ensure all relevant business communications are communicated to the sales team as and when required.

Reporting and Administration

Sign off Sales Agents timesheets on a weekly basis. Track and accurately update operational performance files for Sales Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates.

Customer Satisfaction

Drive the focus on improving the customer experience on every interaction through call listening, quality checking and feedback. Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate. Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.

Qualifications

Must have Graduate
2 years' experience driving Outbound performance in a Team Leader.
Experience in an environment using a dialer.
Must have outbound sales experience working towards a target.

Must have BPO exp.
Job Location : Noida.

Office Address:

Volans Informatics Private Limited.

H-160, Ground Floor, BSI Business Park, Sector -63, Noida, UP, India - 201305

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Education:

Bachelor's (Preferred)
Language:

* English (Preferred)