Job Description

Summary

Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. Ensures the strict control of room keys. Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to. Coordinates all Repair and Maintenance and reports maintenance job orders. Understands rate structure and promotional rates available. Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Ensures that Front Office employees work in a supportive and flexible manner with other departments. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures that all guest details are entered correctly in accordance with the principles of clean data.
Qualifications


Graduation