Job Description

Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a dynamic and experienced Team Leader for our Food & Beverage operations in Udaipur, India. As a Team Leader, you will play a crucial role in ensuring exceptional customer service and maintaining high standards of food quality and safety. This position offers an exciting opportunity to lead and inspire a team in one of India's most beautiful tourist destinations.

• Oversee daily food and beverage operations, ensuring smooth service and customer satisfaction
• Lead, motivate, and train a team of food and beverage staff to deliver outstanding service
• Implement and maintain food safety and hygiene standards in compliance with local regulations
• Manage inventory, place orders, and control costs to optimize profitability
• Create and adjust staff schedules to meet operational needs and maintain efficiency
• Address and resolve customer concerns promptly and professionally
• Collaborate with kitchen staff to ensure menu quality and timely food preparation
• Conduct regular team meetings to communicate updates, address issues, and boost morale
• Assist in developing and implementing new service procedures to enhance guest experience
• Monitor and maintain cleanliness and presentation standards in all food and beverage areas

Qualifications

• 3-5 years of experience in the food and beverage industry, with at least 2 years in a supervisory role
• Proven leadership skills with the ability to motivate and manage a diverse team
• Strong customer service orientation with a passion for creating memorable dining experiences
• Excellent communication and interpersonal skills
• Proficiency in food safety and hygiene practices
• Experience with inventory management and cost control
• Ability to work flexible hours, including evenings, weekends, and holidays
• Strong problem-solving skills and ability to make quick decisions in a fast-paced environment
• Basic computer skills, including proficiency in MS Office and POS systems
• High school diploma or equivalent (required)
• Bachelor's degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification (required)
• Fluency in English; knowledge of Hindi and/or local languages is a plus
• Familiarity with Indian cuisine and local food preferences is advantageous

Additional Information

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.

Skills Required