Job Description

Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world's most prominent travel companies such as Booking.com, Google Flights, Skyscanner, and Kayak.

At the same time, we open endless possibilities for our employees. Our diverse team of more than 1500 passionate professionals is what makes us the best in what we do. The Group headquarters are located in Sweden while different parts of the Group's operation are led from the countries where we have offices (Greece, Canada, India), with the India office being one of the largest, hosting around 1000 employees working from the Delhi, Mumbai & Pune for the rest of the world. We know that the travel business is not just a business, it is an opening to the whole world and technology is not just a job, it is an opening to the future. We are looking for people that are as open as traveling and technology combined & we are here to guide, challenge, and give you an exciting part in our mission to make our world, wide open.

Location : Mumbai,Pune & Gurgaon

Duties and Responsibilities:

• Team development responsibilities

• Support team members in their daily tasks

• Deliver training on the job

• Discuss & set personal targets with each team member

• Monitor team: their behavior to customers & colleagues, their problems or ideas

• Evaluate team members: performance, mistakes, losses, creativity, strengths,

weaknesses, attitude

• Discuss team's performance (quality of their services, mistakes, productivity) with

Assistant Manager and work on improvements whenever necessary

• Organize & run regular team meetings and one on ones to groom team members

• Assess received feedback from clients/colleagues

• Prepare reports

• Discuss/report performance of day/week and special issues - quality wise with Manager

• Discuss or escalate daily issues and report Day Summary to Manager

• Ensure team's effective functioning

• Manage team members' daily schedules and ensure assigned tasks are completed

• Supervise attendance and ensure time adherence by all team members

• Monitor Calls & Delegate cases as appropriate

• Coach and mentor team members to grow in their role

Requirements

• 2-3 years of minimum experience of team handling in the respective travel industry or at similar position

• Preferred: Graduation or master's degree in Tourism, Business Administration or relative

field Amadeus, Sabre, and Galileo (expert) Excellent communication skills

• Team player

• Fluent in English - any additional language will be considered a plus

• Windows, MS Office, Google Applications (expert)

Benefits

When working at Etraveli Group you will always feel that you are trusted and that you can rely on others to help you. To work together as a team and feel that you are challenged in a good way to evolve within your profession. To be able to give our best we need to have fun together!

In addition to this we offer:

• Competitive Compensation

• Best in the Industry Leave policy - Paid Vacation, Paid casual, Holidays and more

• Competitive Health Insurance - Term insurance & Medical

• Employee assistance program - counseling sessions externally

• Growth and Development