Team Management: Lead, motivate, and manage a team of approximately 15 Field Executives to achieve digital adoption targets and ensure high performance.
Performance Monitoring: Track team performance and provide regular feedback. Conduct performance reviews and implement improvement plans as needed.
Customer Engagement: Oversee the onboarding process for customers, ensuring a smooth transition to digital platforms and addressing any issues promptly.
Training & Development: Provide ongoing training and support to team members to enhance their skills and knowledge of digital banking products and services.
Goal Setting: Set and communicate clear goals and targets for the team. Monitor progress and adjust strategies to meet objectives.
Reporting: Prepare and present regular reports on team performance, digital adoption rates, customer feedback, and market insights.
Flexibility: Ability to work flexible hours to meet the demands of the position.
Requirements Qualifications:
Preferred bachelors degree in business, or related field.
Strong team management skills.
Excellent communication and interpersonal abilities.
Deep understanding of digital banking services and market trends.
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