Job Description

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel in establishing and enhancing the APAC based arm of the Global Project Management Organization? Do you have a solid understanding of the travel industry? You might be exactly the new team member we are looking for. Team Leader Noida India
You will be the first person in the market and really a pioneer. You must be highly resourceful, self-sustained individual who can work well with minimum supervision and be comfortable working at the client office and be able to manage face to face conversations including managing some highly senior level executives.
As a Team Leader, you are expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel arrangements, fulfilling travel bookings for Movie, Television and other entertainment industry production units. Also arranging business travel for Employees and Candidates. Customer service is at the core of this role and the incumbent must be able to go above and beyond the call of duty to provide an exceptional customer experience, embrace changes, and thrives in a fast-pace environment. You shall also be responsible for day-to-day management of a travel consultant team, including managing key performance indicator, workload, providing assistance and coaching.

Your responsibilities:
This position performs at an expert/senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry.

• Responsible for the quality of his team and therefore must follow up complaints/compliments in the system

• Responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and providing proactive travel consultation
• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Performs according the contractually agreed SLA. Proactively provides feedback to management to avoid future customer issues.

• Identify errors and report

• Inspires the team to uphold a high standard of service excellence

• Book reservations for air travel, hotel and car rentals, with accuracy as and when required
• Handle Travel arrangements with complete confidentiality and offering high touch services
• Arrange innovative and creative special services as requested by the client.
• Solve problems on the spot using various tools and expert communication skills
• Own problems throughout the lifecycle of issue and be available to respond as necessary
• Able to make independent decisions under difficult situations
• Must be able to work in a \'self-directed" environment as well as be a team player
• Maintains, and seeks expansion of current knowledge and have a growth mindset
• Achieve individual and contractual service level goals related to telephone, quality, and productivity.
• Maintain client profiles, ensuring specials requests and reward program information are included, such as frequent flyer / driver / hotel stay.
• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes.
• Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
• Assume and perform other duties and responsibilities not specifically outlined herein, as and when requested.

We\xe2\x80\x99re looking for you if your profile matches the following:

• Is an active and responsible coach for his team and each member of the team

• Ideally you will have 5 to 7 years of relevant work experience as a Team Leader. Strong knowledge of managing travel request not only for travel with in and from India but also regionally (APAC) as well as Globally as this person will support request from other markets as part of after office hours services or/and on need basis.

• Prior experience of working as an implant in entertainment industry will be preferred
• Experience in handling Entertainment Travel and VIP clients is highly favourable
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and demonstrating excellent problem-solving skills.
• Strong interpersonal skills and professionalism.

• Must be able to change productively and to handle other tasks as assigned
• Strong international booking and ticketing knowledge in complex multi-sector and round the world routing departing from all major global hubs, including domestic travel within USA.
• Demonstrate above average productivity level.
• Proficiency on Sabre GDS system mandatory
• Demonstrate internet research skills for clients\' information.
• Ability to deliver high levels of customer service to VIP travellers and artists.
• To start with it will be a Mon-Fri standard business hours role however as the team and business grows the individual must be willing to work weekends and be able to deal with on call provision for after office hours/weekends/PH. Overall someone who be flexible in regards to operating hours.

Training will be offered at the BCD Singapore office and the role reports into BCD Operational Manager, Singapore. Role may require travel with in India as well as internationally on need basis.
What we offer you:
This is an exciting job within an international work environment. You\xe2\x80\x99ll be working with a great international team of colleagues. And, we offer you a competitive package, training, career development, flexible hours and a dynamic work environment. You\xe2\x80\x99ll be joining a company that cares about its people \xe2\x80\x93 BCD is the first global travel management company to be awarded Investors In People (IIP). We recognise the importance of having a diverse employee base which reflect the geographies, customers and communities within which we serve. We celebrate our different backgrounds, varied experiences and unique points of view.
Your work location:
Noida, India
How to apply:
Is this your next career move? Don\xe2\x80\x99t wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.
Get to know us BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with more than 13,500 creative, committed and experienced people. And it\xe2\x80\x99s how we maintain an industry leading client-retention rate of 95%, with 2017 sales of US$25.7billion. For more information, visit www.bcdtravel.com. This position is not open to third-party recruiting agencies.

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