Job Description

About the Role:


We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.


Job Responsibilities:


Leadership & Supervision:

Lead, coach, and mentor a team to ensure high levels of performance and productivity. Monitor daily operations and team performance against KPIs and SLAs. Allocate tasks and manage workflows efficiently to meet deadlines.

Performance Management:

Track individual and team performance metrics. Conduct regular team meetings, one-on-ones, and performance reviews. Identify training needs and support learning initiatives.

Operational Excellence:

Ensure adherence to company policies, procedures, and quality standards. Handle escalated issues and resolve conflicts within the team effectively. Drive process improvements to enhance efficiency and customer satisfaction.

Communication & Reporting:

Act as a communication bridge between team members and upper management. Prepare and present reports on team performance, challenges, and achievements. Ensure smooth handoffs between shifts/departments if applicable.

Requirements

Key Result Areas:

Strong leadership and people management skills Excellent communication and interpersonal abilities Conflict resolution and problem-solving capability Time management and task prioritization High level of integrity and accountability

Competencies (Skills essential to the role):

Analytical mindset and result-oriented approach Strong sales acumen and customer handling abilities

Educational Qualification / Other Requirement:

Bachelor's degree in [Business Administration/Relevant Field] or equivalent experience Minimum of 2 years in a supervisory or team lead role Ability to work in a fast-paced and target-driven environment

Role Type / Key working relationships:

Individual Contributor Internal team External stakeholders

Benefits

What can you expect from RPCI?


? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

Service Relationships Teamwork Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.