Job Description

: Team Leader - Customer Experience

About us

With a passionate team of 80+ innovators, we're building cutting-edge technology for the true heroes of our

powered solution designed for Rental Entrepreneurs - tractor owners who drive rural livelihoods by renting out

their machines.With 55,000+ connected tractors and counting, we've created India's most trusted and widely

adopted Agri-telematics platform. If you're looking to make meaningful impact at scale and help shape the future

of Indian agriculture - come be a part of our journey.

Responsibilities:

Manage Voice team contact centre for Inbound and Outbound along with App and Field tickets Manage Inbound SL = > 95% for Contact centre Maintain Floor Quality score = > 85% Responsible for team daily productivity targets Responsible for daily closure of all Outbound call and Tickets received via App with no backlog post 6pm Responsible for maintaining Daily/ Weekly / Monthly CSAT scores Handling Live Escalation Calls and closing with resolutions Daily Rostering and Attendance adherence Regularly track daily backlog and closures as per TAT Ensure 100% focus on Compliance and process adherence Daily Team briefings for Voice and non-Voice teams. Weekly team transaction audits for Calls /Tickets Weekly Feedback and coaching session and team motivation sessions
Contact
HRAkshada Shinde

akshada.speshally@gamil.com

8454810898

Job Type: Full-time

Pay: ?40,000.00 - ?50,000.00 per month

Work Location: In person