to guide our team in improving customer experience. You'll lead by example, drive performance, and foster collaboration in a fast-paced travel-focused environment.
What You'll Do
Lead daily team operations: monitor attendance, schedules, and task assignments.
Track team performance--quality, productivity, errors--and identify areas for improvement.
Train, coach, and mentor team members; set personal goals and review progress.
Run regular meetings and one-on-ones to develop skills and share feedback.
Handle escalations and ensure timely resolution of client/colleague issues.
Gather and act on feedback from customers and internal teams.
Prepare performance reports and communicate key insights to Assistant Manager and Manager.
What We're Looking For
2+ years in a leadership role--ideally in a contact center or travel industry setting.
Bachelor's degree in any field; tourism/business admin degrees a plus.
Hands-on experience with GDS systems (Sabre, Amadeus, or Galileo).
Strong skills in Windows, MS Office, and Google apps.
Excellent English communication; additional languages are a bonus.
Detail-oriented, organized, and a collaborative team player.
Why You'll Love It
Champion customer experience and drive meaningful improvements.
Grow and mentor your team in a supportive, fast-moving setting.
Work at the intersection of operations, training, and client satisfaction.
Job Type: Full-time
Pay: ₹50,598.57 - ₹80,446.38 per month
Schedule:
Monday to Friday
Rotational shift
Application Question(s):
Experience in GDS (Sabre, Amadeus, or Galileo)
Language:
English (Required)
Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 9769911050
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