Lead, coach, and motivate a team of customer service to achieve individual and team goals.
Performance monitoring:
Track team and individual performance metrics against KPIs , using data to identify areas for improvement.
Quality assurance: Monitor calls to ensure high-quality customer service and accurate product information is provided.
Customer service: Handle escalated customer issues and complaints, acting as a point of contact for clients on day-to-day matters.
Training and development: Identify training needs and provide coaching to improve agents' technical and customer service skills.
Operational oversight: Manage daily operations, including scheduling, attendance, and ensuring smooth workflow.
Reporting and communication: Prepare performance reports and communicate with management and other departments to resolve issues and share information.
Product knowledge: Maintain up-to-date knowledge of automobile models, features, promotions, and inventory to provide accurate information.
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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