to manage our telecalling team. The role involves supervising telecallers, monitoring performance, ensuring lead conversions, maintaining patient relationship standards, and achieving daily/weekly/monthly targets for appointments and follow-ups.
Key Responsibilities
Supervise, train, and motivate a team of telecallers to achieve performance targets.
Allocate leads, monitor daily calling activity, and ensure timely follow-ups.
Track appointment bookings, confirmations, and patient visits.
Monitor team performance through CRM / call tracking system.
Handle escalated patient queries and resolve concerns effectively.
Prepare daily/weekly MIS reports on call volume, conversions, and productivity.
Conduct regular quality checks on calls (listening to recordings, feedback sessions).
Provide coaching and skill development for team members.
Collaborate with marketing & operations teams to improve patient engagement strategies.
Maintain discipline, attendance, and professional standards in the team.
Requirements
Graduate / Post Graduate (any discipline).
Minimum
2-3 years of experience in Telecalling / Telesales / Call Center
operations.
Prior experience as a
Team Leader / Supervisor
preferred (healthcare background will be an advantage).
Strong communication skills (Hindi & English).
Good knowledge of MS Excel, Google Sheets & CRM systems.
Target-oriented with leadership and people-management skills.
What We Offer
Competitive salary + incentive structure (based on team performance).
Career growth in hospital & healthcare industry.
Professional training and supportive work environment.
Opportunity to contribute to patient care and hospital growth.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
Flexible schedule
Health insurance
Work Location: In person
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