Job Description

Are you a Results-driven leader with a passion for motivating teams and delivering excellence..? We are looking for an experienced Team Leader. If you're someone who thrives in a fast-paced environment and loves driving performance, this role is for you..!

Why Join Us

Competitive salary with attractive incentives Fast career growth opportunities Positive and supportive work culture Opportunity to lead a dynamic team and make a real impact

Key Responsibilities

Lead, guide, and mentor a team to achieve daily and monthly targets Monitor call quality, turnaround time (TAT), and customer satisfaction Drive team performance to achieve KPIs and ensure process compliance Conduct regular coaching, training, and feedback sessions Collaborate with other departments for smooth process flow Prepare performance reports and share insights with management

What We're Looking For

Minimum 2 years of experience as a Call Center Team Leader Proven experience in customer service or call center operations Strong communication, motivational, and problem-solving skills Ability to coach and manage team members effectively Hands-on experience with CRM tools and reporting systems A proactive leader who takes ownership and drives results

Location:

Padamughal, Kakkanad, Cochin

Job Type:

Full-time

If you are ready to take the next step in your career and lead a high-performing team, apply today..!

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

Call Center Team Leader: 1 year (Required)
Work Location: In person