Team Leader Bpo
Year Nagpur, Maharashtra, India
Job Description
Team Leader Operations Designation: Team Leader BPO Experience: 1 years+ (on the same designation in BPO) Salary: 25K- 32K Gross with added incentives Location: Address : - 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur- 441108 Roles & Responsibilities:
- Responsible for maintaining discipline and absenteeism of the team on the floor.
- Responsible for staff retention within the team.
- Coordination between Managers and Team Members.
- Ensure prompt and accurate service and achievement of targets.
- Responsible for Team Building & Implementation of Processes
- Team handling and Mentoring.
- Performance feedback session to be provided to agents.
- Analyze various reports including process dashboards & team performance reports.
- Should have working knowledge of AHT and WFM.
- Primary focus on achieving SLA.
- Motivating associates through effective management, career development & implementation of reporting mechanisms.
- Timely Submission of Operations Review
- Preparing roster and manage shrinkage
- Conduct audits & share feedback with team members
- Monitor team performance and report on metrics
- Good analytical skills, expertise in MS Excel
- Monday to Friday
- TL: 1 year (Preferred)
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Job Detail
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Job IdJD3084894
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNagpur, Maharashtra, India
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EducationNot mentioned
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ExperienceYear