Job Description

We are looking for a

dynamic and experienced Team Leader

to join our Customer Relation Center team. The ideal candidate will have strong leadership skills and a proven track record of managing call center teams effectively.

Key Requirements:

Minimum

2 years of experience as a Team Leader

in a call center / contact center environment

Good understanding of all call center operational aspects including:

Attrition & retention management Shrinkage calculation & control Schedule adherence & roster planning Productivity & quality monitoring Target vs. achievement tracking and reporting Excellent communication, coordination, and team management skills Strong analytical mindset with the ability to work with MIS/data sheets and performance dashboards

Key Responsibilities:

Lead, motivate, and manage a team of Customer Relationship Executives. Monitor daily call performance and ensure adherence to targets & KPIs Prepare and review rosters, manage shrinkage, and drive schedule adherence Work closely with MIS, Quality, and Training teams to enhance team performance Handle escalations, resolve process-related issues, and maintain high customer satisfaction Share daily, weekly, and monthly reports with management on team performance and improvement plans

What We Offer:

Dynamic work environment with a reputed automotive brand Opportunities for growth and career development Supportive leadership and a collaborative team culture
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Experience:

Call Center Team Leader: 2 years (Required)
Work Location: In person