Possesses in-depth understanding (end to end) on the product / process
The end to end features and functionality of Personal Loans / Overdraft / Mortgages / BB / Credit card product to be known
To be abreast of the changes advised by Country so that this is applied to the current process followed
To be able to relate to the TP enhancements eg done to RLS, EBBS, ICM, LOS ,CCMS and Cards 400 with reference to the current process followed
To be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced
Able to perform rule based technical work involving acceptable deviations and exceptions
If the instructions provided by the Country involves decision making like checking the account for levy of late charges prior to effecting reversals etc, this is to be effectively carried out
Ability to understand the rejects done by TP systems like RLS, ICM, EBBS, CCMS and Cards 400 and investigate the reasons for such rejects
If the files are uploaded with a time lag , ability to understand the impact of such time lags and plan the next course of action accordingly
Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them
To keep in mind the customer's expectations with reference to conversion of transactions to EMI / RATE CHANGE / TENOR CHANGE / PRODUCT CHANGE
Process Management
Able to identify opportunities to automate repetitive logic based manual activities.
To review the processes which involve routine processing with a specific set of inputs and suggest methods of automation in the TP system
Any non value added activities or duplicate checking activities either manual or on system is to be identified and highlighted to bring in process efficiency
Perform independent activities concurrently
To be able to check the financial transactions independently without referring to the logics applied by the maker
Exception based checking is to be done to ensure that the errors done by the makers are highlighted promptly
Give inputs from ground level after understanding the big picture
To have end to end understanding of the process so that automation opportunities in the TP systems can be provided
To be able to identify activities which are duplicated either in the total Financial operations or with reference to the checking activity and suggest methods of decreasing TAT
Supports and involves in change management plans in achieving mutual objectives to manage change.
As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption
Open to suggestions and experimentation
Any suggestions by the makers should be analysed effectively for opportunities of automation
To be willing to experiment by capitalising on the UAT environments available for various projects to check the process improvements by change of parameter settings eg in ebbs, los, icm, CCMS / Cards 400
To be willing to experiment effectively which would bring in reduction of TAT for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To always have customer requirements in mind while executing Financial transactions
To appreciate the requirement of delvering accurate output every time
To perform all the Financial transactions right the first time
Able to understand the GL accounts, uploads , emi repayment activities, static changes and critical regulatory changes and give support to abide by the same within the stipulated timelines
Capacity Planning
Possess ability to understand the work plans and organizes their own work effectively
Able to identify sudden changes at a transactional level
Raises issues when they see the task is at risk
Completes work as assigned
Operational risk Management
Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes the fundamentals of operations risk
Awareness on transactional level fraud
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within team and self
Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic customer service requirement and able to apply same in own areas of work
Able to provide differentiated customer service for various types/ grades of customers
Treat all clients with respect and cultural awareness
Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
Possesses ability to translate complex information into easy- to-understand language
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Problem Resolution
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
Managerial Capabilities
Stakeholder Management
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by Stakeholders
People Management
Able to co operate and work as a team in an open and approachable style.
Be good team player taking team's goals in to consideration.
Change Management
Understands the need for change and willingly accepts it
Able to quickly adapts to changes with regards to process, projects, behaviour etc
Ability to look beyond self interest to collective interest
To positively respond to the pace of change
Data Analytics
Able to analyze the process to understand the dimensions of the job
Our Ideal Candidate
Experience greater than 4 years
Data Entry Operator
Typing Skills
Reading and comprehension
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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