Job Description

Key Accountabilities Responsible for review of team operations, specialized transactions, and service quality.
Process: Responsible for review of reports and/or financial statements such as trends, balance sheet account reconciliations, schedules etc.
Ensure accurate processing of revenue reporting as per agreed timelines.
Compliance: Ensure accounts are compliant to regulatory/ group requirements and adequate documentation.
Ensure all the billing and requested adjustments are processed accurately and as per agreed timelines & SLA.
Efficiency: Proactively identify and implement process improvements in consultation with supervisor.
Manage the team and ensure all the work is done with in stipulated time and service level agreements are always green.
Team: Manage team at sub process level including hiring, training, and reviewing.
Customer statements are updated and available with proper integrity, timeliness, and accuracy.
Direct preparation and review of work-papers for internal / external auditors.
Demonstrate expertise in assessing and responding to contractual, financial/accounting transactions, informational and customer service needs
Direct process to ensure proper controls are in place for the team and direct efforts to ensure team productivity is measured, scored, and communicated according to standards. Oversee resolution of discrepancies and advanced systems issues.
Close integration with other Process as performed jobs may affect service delivery to them, offer value-added service, offer improved service.
Ultimately accountable for all aspect of service delivery in his/her regional process \xe2\x80\x93 quality, efficiency, effectiveness, internal controls, risk and an excellent customer experience
Defining KPO of team members
Mid Term & Yearly appraisal of team Required Education, Experience, Technical Skills and Knowledge
Education

• Bachelor\xe2\x80\x99s degree in a relevant field of work or an equivalent combination of education and work-related experience.
• Master\xe2\x80\x99s degree in finance with relevant field of work experience