Team Lead Call Centre

Year    Mumbai, Maharashtra, India

Job Description


Position: Team Leader - Inside Sales L&T is a major technology, engineering, construction, manufacturing, and financial services conglomerate, with global operations. The Company addresses critical needs in key sectors Hydrocarbon, Infrastructure, Power, Process Industries and Defense - for customers in over 30 countries around the world. We combine a proven track record and professional skills, woven together with a culture of trust & caring. Consistently rated among the best employers in the country, L&T offers unmatched leadership opportunities & growth. Our approach is built on empowering employees to take on challenging assignments and explore their potential. About L&T SuFin L&T SuFin is a B2B Ecommerce Platform which will leverage L&T\'s deep knowledge and capabilities in Procurement (through its huge volume of annual procurement) and Logistics, Financing, and IT solutions. This platform is essentially a digital marketplace for SME buyers and sellers (mainly focused on construction and industrial products & services) to connect in an efficient manner, thereby enabling sellers to expand their sales reach, and for buyers to find required products and services at optimal cost and quality. Desired Profile . Position Type: On Company Rolls . Qualification: MBA Marketing (Preferred) / Any Graduate . Work Location: SuFin Head Office - BKC . Experience: 5-7 years in a sales role of which a minimum 4 years have been in a Team Leader/ supervisory profile . Preferred Candidates who have been in a Senior Relationship Manager/ Supervisory role in B2B eCommerce organisations . Role: Team Leader Key Responsibilities . Lead generation and qualification: Effectively managing all outbound calling campaigns, gathering information from the team on high potential leads & further cultivating them for business maximisation . Meeting or exceeding Team sales targets: Working towards and achieving monthly sales targets and objectives, by using available metrics and data to evaluate performance and drive sales success. . Product knowledge: Keeping up to date with the company\'s products and services, as well as the competition, to provide informed and effective sales pitches . Team collaboration: Collaborating with sales team members, management, and other departments to exchange information and work towards common goals . Sales process improvement: Continuously seeking ways to improve the sales process and customer experience and providing feedback to management on potential changes. - 2023 Key Competencies . Leadership: Ability to lead and motivate a team of inside sales representatives to achieve individual and team targets. . Sales management: Understanding of the sales process and ability to develop and implement strategies to drive sales success. . Customer-focused approach: Understanding of customer needs and ability to ensure that the team provides highquality customer service. . Interpersonal skills: Strong ability to build rapport with customers and develop positive relationships over the phone . Time management and organization: Ability to prioritize tasks and manage time effectively, and to ensure that the team is focused and productive. . Data analysis and reporting: Ability to collect, analyse, and report on customer and sales data, and to use this information to drive performance improvement. . Performance management: Ability to set performance targets, provide feedback and coaching, and manage the performance of the team. . Team player: Strong ability to collaborate with other sales team members, management, and other departments to achieve common goals

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Job Detail

  • Job Id
    JD3267971
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year