Dr.Care Homeopathy is immediately hiring for Call Center TL Role.
Kindly find the below job description and interested candidates can send your CV's to praveen.hrr@drcarehospitals.com.
Job Title:
Call Center Team Lead
Location:
[Hyderabad/JNTU]
Experience:
2-7years (in call center / BPO operations)
:
We are seeking a
Call Center Team Lead
who can manage and motivate a team of customer service executives. The candidate must have strong leadership, communication, and problem-solving skills, and must be fluent in
Telugu, Hindi, and English
to effectively handle regional and national customer interactions.
Responsibilities:
Lead, coach, and monitor a team of call center executives.
Ensure achievement of daily and monthly call targets.
Handle escalated customer queries efficiently.
Conduct regular performance reviews and training sessions.
Prepare reports on team performance, call quality, and productivity.
Coordinate with management to implement process improvements.
Requirements:
Must speak
Telugu, Hindi, and English
fluently.
Excellent communication and leadership skills.
Prior experience in inbound/outbound call center operations.
Strong problem-solving and decision-making abilities.
Proficiency in MS Office and CRM tools.