Job Description

Team Lead, Website Services
Chennai, India
Are you a strong people leader who thrives at the intersection of website development and AI-powered innovation? Vendasta is seeking a Team Lead, Website Services to guide a high-performing team in building and optimizing AI-enhanced websites for our partners.
In this role, you'll drive delivery excellence, mentor website specialists, and champion AI-enabled workflows that improve quality, speed, and scalability. If you're passionate about leading teams, improving processes, and shaping the future of web delivery through AI, we'd love to meet you.
About the Job:
As a Team Lead, Website Services, your mission is to lead and support a team of website professionals responsible for building, maintaining, and optimizing AI-enhanced websites for Vendasta Partners. You will ensure that high-quality websites are delivered on time and aligned with service standards, while coaching team members, improving workflows, and embedding AI into day-to-day delivery.
You'll act as the operational owner of your team's output--handling prioritization, mentorship, and delivery quality--and will play a key role in continuous improvement, performance management, and cross-team collaboration. As a first-level people manager, you will foster a growth mindset, advocate for ethical AI use, and ensure your team is supported in both technical execution and career development.
Note:
This role requires working in CST shift hours, from 7:30 PM to 4:30 AM IST, at our Chennai office (Work from Office).
Your Impact:
As a Team Lead, you'll

• Manage a team of AI Website Associates, Specialists, and Senior Specialists by setting clear expectations and tracking progress against KPIs
• Conduct regular 1:1s, performance reviews, and career development conversations using Vendasta's Lattice growth track
• Provide real-time feedback, coaching, and mentorship on ticket resolution, site quality, AI usage, and time management
• Monitor daily throughput, prioritize tasks, and ensure optimal workload distribution across the team
• Own the operational delivery of all website tickets, ensuring high-quality execution, fast turnaround, and adherence to service level agreements (SLAs)
• Review complex or escalated builds and offer technical support to unblock contributors
• Collaborate with team members to improve and evolve delivery SOPs, QA checklists, and build templates
• Ensure consistent use of internal tools (e.g., Zendesk, WordPress, GA4, Website Pro) and delivery standards
• Oversee daily operations and resource allocation to meet demand and maintain SLAs.
• Introduce and iterate on scalable workflows, ensuring efficient handoffs, reduced rework, and streamlined delivery.
• Manage and interpret performance metrics to drive insight-based decision-making.
• Champion adoption of AI tools and workflows across the team--ensuring each team member is trained, equipped, and engaged in AI-enabled practices
• Track usage of shared prompts, automation tools, QA bots, and AI-enhanced dashboards
• Partner with peers and Senior Managers to identify process automation opportunities and contribute to workflow improvements
• Ensure responsible and ethical AI use in accordance with Vendasta's brand, partner standards, and governance frameworks

What You Bring to the Table:

• 5+ years of experience in website development, content operations, or web support, with at least 1-2 years in a mentorship or leadership capacity
• Bachelor's degree in Web Development, Marketing, Communications, or related field preferred
• Advanced proficiency in WordPress, WooCommerce, or CMS platforms; strong knowledge of HTML/CSS
• Strong knowledge of SEO, Google Analytics, GA4, and web performance optimization
• Experience managing ticketing systems (e.g., Zendesk), assigning tasks, and tracking team performance
• Demonstrated ability to manage deadlines, prioritize tasks, and balance short-term execution with long-term improvements
• Strong written and verbal communication skills for coaching, stakeholder engagement, and documentation
• Familiarity with AI tools for content generation, formatting, QA, metadata, and prompt-based workflows
• Passion for mentoring, coaching, and team development within a fast-paced, AI-integrated environment

About Vendasta:
We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn't just a buzzword, it's the core of everything we do

Perks:
Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We're driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you'll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.
Discover your potential. Build something that matters.
Help us lead the AI revolution from right here in Chennai.

Skills Required