Job Description

The

Team Lead, Travel

is responsible for providing day-to-day guidance and support to a team of travel agents or consultants. This role is a blend of leadership and hands-on operational work, ensuring the team meets its targets, delivers exceptional customer service, and adheres to all company policies and procedures.

Key Responsibilities

Team Supervision:

Guide and mentor team members on a daily basis, providing support for complex booking issues, client inquiries, and technical problems.

Performance Monitoring:

Track and report on team performance metrics such as booking volume, accuracy rates, and customer satisfaction scores. Conduct regular one-on-one sessions and provide feedback.

Quality Assurance:

Conduct quality checks on travel itineraries, bookings, and customer communications to ensure accuracy and compliance with company standards.

Training and Development:

Assist in onboarding new team members and identifying training needs for the existing team. Conduct refresher training on new systems, policies, or industry updates.

Operational Support:

Handle escalated client issues and complaints, ensuring timely and effective resolution. Act as the primary point of contact for the team and liaise with management.

Process Improvement:

Identify bottlenecks in the travel process and suggest improvements to enhance efficiency and productivity.

Qualifications

Experience:

3+ years of experience in the travel industry, with a solid background in a customer-facing role such as a travel consultant or agent.

Leadership Skills:

Proven ability to motivate a team and provide effective coaching and guidance.

Technical Proficiency:

Strong working knowledge of Global Distribution Systems (GDS) such as

Amadeus, Sabre, or Galileo

. Proficiency with Microsoft Office Suite.

Soft Skills:

Excellent communication, problem-solving, and organizational skills. The ability to remain calm and composed in high-pressure situations.

Education:

A bachelor's degree in a relevant field (e.g., hospitality, tourism, business) is often preferred but not always required.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person