Job Description

Job description:

Job description:

We are seeking a dynamic and experienced professional to lead and train our travel process team. The ideal candidate will oversee daily operations, ensure high service standards, and deliver training programs to enhance team skills and knowledge in travel processes, systems, and customer service excellence.

Key Responsibilities:

Leadership & Team Management: Supervise the travel process team to ensure smooth operations and high performance. Set performance goals, monitor progress, and provide constructive feedback. Act as the primary point of contact for escalations and issue resolution. Foster a positive and collaborative team environment.

Compliance & Reporting:

Ensure the team adheres to travel regulations, company policies, and service level agreements. Maintain records of training sessions and performance metrics. Prepare reports on team performance, training outcomes, and operational efficiency.

Qualifications:-

Experience: Minimum 3 years of experience in the travel industry, with at least 1year in a leadership or training role. Strong knowledge of travel booking system

( Amadeus)

Proven ability to design and deliver training programs. Experience with managing teams and handling escalations.

Skills:

Excellent leadership and interpersonal skills. Strong presentation and communication abilities. Analytical mindset with problem-solving capabilities. Ability to adapt to new technologies and industry trends.
#teamleader #lead #travel #amadeus #gds #mohali #onsite #immediate #hiring #tricity

Job Types: Full-time, Permanent
For more information contact

HR Diya at (9915678189)

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits:

Provident Fund
Experience:

Team lead: 1 year (Required) Travel process: 2 years (Preferred) Amadeus: 1 year (Required)
Shift availability:

Night Shift (Required)
Work Location: In person