l Lead, supervise, and motivate a team of field collection executives.
l Allocate daily/weekly targets and ensure achievement of collection goals.
l Monitor team performance and provide regular feedback.
l Review delinquent accounts and implement effective recovery strategies.
l Handle escalated cases and negotiate payment plans with defaulters.
l Coordinate with legal and compliance teams for recovery actions, if required.
l Provide training and guidance to team members for performance improvement.
l Foster a professional and ethical approach in customer interactions.
Key Skills & Qualifications:
l Graduate in any discipline (Finance or Business preferred).
l Minimum 1 years of experience in banking/NBFC collections.
l Strong leadership and team management skills.
l Good knowledge of local geography and market conditions.
l Excellent communication, negotiation, and interpersonal skills
l Proficient in MS Excel and collection tracking tools.
l Ability to work under pressure and meet deadlines.
Job Types: Full-time, Permanent
Pay: Up to ?20,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person
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